PeerClick support hours: 10:00 a.m. - 07:00 p.m. | Mon - Fri | (Time zone: CET)

PeerClick uses a priority support system according to the SLA:

  • Exclusive plan has the highest priority, the maximum response time is 2 hours from the time of the request within the support working hours, requests are processed in order of receipt.
  • Advanced plan is considered after processing the Exclusive plan requests, the maximum response time is 6 hours from the time of the request within the support working hours.
  • Basic + plan is considered after processing the Advanced plan requests, the maximum response time is 12 hours from the time of the request within the support working hours.
  • FREE plan has the lowest priority, requests are considered after processing the other plans requests in order of receipt. The maximum response time is 24 hours from the time of the request within the support working hours.

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